Why Are Health Plans, Disease Management Organizations, and Health Systems Choosing CCP Certification for Their Staff?

To distinguish their organization from the competition. Today, many organizations are offering disease management and health coaching services. Whether you are a disease management organization, health plan, or provider group, CCP certification gives your organization a competitive edge in contracting and negotiations. When your organization chooses CCP certification, you ensure that your staff are prepared to deliver the best value to purchasers and members.

To streamline professional development. Designing, developing, maintaining, and updating quality content takes significant staff time and resources. Delivering and administering orientation and professional development programs adds to the burden and cost. Many health plans and disease management organizations are choosing to streamline their orientation and professional development by combining the CCP program with targeted internal training on proprietary software, systems, and protocols. CCP certification can be offered as a blended orientation or development program—or offered as a completely outsourced solution for maximum return on employee development dollars—wherever your employees are based.

To shorten the learning curve. It is widely recognized that population health improvement is a new practice model that requires new competencies. Most professionals approach case management, disease management, and health coaching encounters using the traditional acute care model. It can take months or years for professionals to be proficient in disease management or health coaching roles—and many may not succeed. A number of programs fail to meet expectations due to staff readiness issues. The CCP program has been successfully used in many organizations to help staff more rapidly transition to their new roles and deliver better outcomes sooner.

To reduce turnover. Attracting, preparing, and retaining talent are major expenses for most health care organizations. Annual turnover can approach or exceed 50% for nurses new to disease management or health coaching. Many nurses report not being adequately prepared for their new roles, while others cite problems ranging from stress to patient resistance as major causes of job dissatisfaction. The CCP program has been used as a benefit to attract new hires, as a component of an organization job ladder or employee recognition program, or as a retention reward for 1 year of service.

To offer an acclaimed program. The CCP program has been designed to prepare nurses and other health care professionals for success in the new health care environment. The program content was based on a 2003 national competency modeling study and was recently updated after a 2007 HealthSciences Institute and DMAA professional development survey. The CCP program has been designed to help professionals engage patients from the first contact, negotiate change plans, support shared decision-making, and facilitate behavior change. Added to the 2008 (4th edition) of the CCP program has been new content on adherence support, weight management, comorbid psychological issues and disorders, and cultural competence.

To invest development dollars wisely. Many health care organizations reimburse employees for some portion of costs for outside certification, tuition, or conference programs. Frequently, the return on investment of professional development programs is unknown. By offering or preapproving CCP certification, you can ensure that your development dollars will be invested in a program that directly translates to an improved return on investment (ROI). In fact, more than 95% of past CCP program participants rate the CCP program as a “good value” for their organizations.

CCP Certification: The Right Choice for Today’s Health Care Professionals

• The gold standard certification. Since 2004, CCP certification has been the only nationally recognized disease management and health coaching credential for nurses and other health care professionals. CCP certification is offered jointly with DMAA: The Care Continuum Alliance. (DMAA members include the nation’s largest employers of health plans, disease management, and health systems). CCP certification is also offered to case managers through a special arrangement with the Case Management Society of America (CMSA). View CCP partner organizations and participants.
  
  
• A certification for health care professionals. CCP certification is the only disease management and health coaching certification designed by health care professionals for health care professionals. Whether you are a direct care provider or a health support professional, CCP can help take your practice and career to the next level.
  
  
• An acclaimed learning and certification program. The CCP program is a 40-hour professional development program that combines a dynamic online program, a comprehensive program/reference manual, and a certification examination. More than 95% of CCP program participants would recommend the CCP program to a colleague. View participant testimonials.
  
  
• Available on-site or online. The program is delivered live via a 2-day on-site program or through a self-directed online eLearning platform. See delivery options.
  
  
• Designed for adults learners. The CCP program has been designed in partnership with award-winning instructional design and eLearning professionals. The program reflects the best practices of human resource development to support learning transfer and competency advancement.
  
  
• Up-to-date and evidence-based certification. The program features ground-breaking content and interventions from the fields of health psychology and motivational interviewing. Updated treatment guideline overviews for 25 chronic medical conditions and the latest guidelines for physical activity from the American College of Sports Medicine are included.

Learn More About CCP Certification Now

Download the CCP Certification Program Brochure 4.0

View a List of CCP Individual & Participant Organizations

(Updated: August 2008)

Learn What Others Are Saying About CCP Certification

	“We’ve received nothing but great feedback about the CCP program. This is one of the best designed training programs we have offered to our staff. Thanks so much.” BCBS DM Program Supervisor “We offered the live on-site CCP program to our staff. I have seen my case managers using their manuals daily to apply the behavior change facilitation steps.” Health Plan Operations Manager “We have used the CCP program for our new hires. It has helped us prepare our staff to hit the ground running.” BCBS DM Program Manager “We evaluated many programs before choosing CCP certification. Having completed the program myself, I am recommending this program for all of our staff. It should be required for any physician or nurse. Thank you for offering such a practical and timely program.” Military Health Services Physician Director